2020 at the Grand

The Grand Hotel Tremezzo’s highest priority is always our guests’ happiness, but during these unprecedented times, we know all too well that happiness comes from health and safety being prime of place. Over the past few weeks, we have therefore worked tirelessly to put together a set of procedures to keep you safe and give you peace of mind during your stay with us as the focus is always on you and your dream vacation. It is with this goal in mind that we have done our utmost to make our safety measures blend into the background as far as possible, so you can relax and enjoy, as always. We are here to indulge every whim so you can escape the world for a while and be carefree, enjoying the endless delights of our beloved Lake Como.

What does all this mean?

We will operate with a maximum of just 30 out of a total of 90 rooms to guarantee plenty of privacy and distance between guests. The Palace will certainly be quieter but richer than ever in terms of what it has to offer. Our five bars and restaurants, award-winning T Spa and renovated iconic T Beach will all be at your disposal so you can discover the wonders of the Palace at their very best. A stay at the Grand Hotel Tremezzo in 2020 is a stay that is just as incredible as any other year; if not better, as our facilities will be almost entirely for your enjoyment and our staff will pay you even more attention. We will do everything we can to make you feel safe and at ease, tailoring, as far as possible, your experience to your level of concern. Our staff await with smiling eyes – their faces covered with personalized masks crafted in Como just for us – to transform this summer into a memorable one, with a sprinkling of Italian glamour and the friendliness we’re famed for.

Behind the scenes

Though shielded from our guests’ eyes, back of house we’ve implemented a strict set of procedures to protect your health and the health of our fantastic team. From daily temperature checks, one-way systems and defined processes to obligatory disinfection at every key point and the use of certified PPE at all times when on the property, we have considered everything down to the last detail to guarantee the highest levels of safety.

On stage

Our new look
Our staff uniforms have never been so on trend. Not only they have been completely restyled with the collaboration of a trendsetter Italian fashion designer, but they also feature a new accessory: GHT masks. A far cry from surgical masks, our beautiful personalized masks with GHT orange patterns add a touch of Italian glamor and color around the Palace. Tailor-made by a local Como-based textile company, the GHT masks may just become the new fashion statement for spring/summer 2020.

Our smiles
Beyond our stunning lakeside location and dreamy facilities, it is our teams’ warm and caring service that makes a stay at the Grand something incredibly special. We have therefore trained our eyes to reflect the smile under our masks so you can feel just as welcome and looked after as always. Eyes are, after all, the mirrors of the soul.

Looking forward

Before your vacation begins, we will be in touch so we can personalize your experience and make you feel completely safe. We’re interested in finding out your preferences when it comes to service levels and interactions during your stay. So, when you get here, all you need to worry about is which pool to take a dip in and which delicious restaurant you want to try out tonight.

When you arrive at the Grand

If you have arranged a transfer with our preferred provider through our Concierge, you will be chauffeured in sanitized vehicles. There is a maximum capacity of 2 passengers for a sedan car and 4 passengers for a minivan.

If you are arriving by car, our valets would be delighted to complete a full disinfection and change of air once your vehicle is parked, if you so wish. 

Your luggage will be delivered to your room once it has been carefully sanitized.

Check-in procedures will be carried out with care and in compliance with the personalized approach we discussed with you beforehand. You can choose whether you would like to be escorted to your room and if you would like to be shown around the Palace and your accommodation.

Our special treats

A delicious welcome
You are special to us and we want to make you feel that way even when an ‘in-room-amenity’ is more complicated to offer you than usual. That’s why our Room Service team will personally deliver you some bubbles and fresh little treats for you to enjoy in-room once you’ve checked in (we will not do this, if you prefer us not to).

Stay safe and look stylish at the same time
In your room, you’ll also find a little magical pouch, containing a beautiful mask crafted from the finest Como silk, and a custom-made hand sanitizer featuring a special combination of lemon peel essence and glycerin whose soothing properties leave the skin soft to touch – rather than dying it out – and slightly perfumed. Perfect accessories to throw into your handbag and use, with Italian chic, 8 your stay.

Your room

With just 30 rooms being used out of a total of 90 at any time, we can guarantee a 72-hour gap between guests staying in the same accommodation. In the rooms, all the décor, wooden floors and furniture have been redesigned so they can always be kept sanitized while guaranteeing the same level of comfort and beauty. And on top of that, you can select how many times you want your room to be cleaned everyday throughout your stay, so you can relax with total peace of mind.

Concerned about air conditioning?

We would like to reassure you that the air conditioning in your room is completely safe. The remote in your guestroom or suite controls the air conditioning your space only; the air is not circulated elsewhere before or after. This is an advanced system that leverages the cold water of the lake, which not only stops the air from spreading, but is also highly eco-friendly.

Thanks to the superb location of the hotel, all the lounges and common areas enjoy fresh air coming in the windows at all times of day, meaning we don’t need to use air conditioning in these spaces. Additionally, the vast majority of the hotel spaces are outdoors, namely our various open-air terraces and over 5 acres of grounds where our exclusive facilities are nestled.

Breakfast time

The buffet breakfast has always been one of the highlights of staying at the Grand, and we want you to continue to revel in its wonder. Each morning we will fill your table with a personal buffet, your very own selection of delicious treats featuring a changing menu of our Chef's specials. On top of that, you can order anything else you might fancy that day, making breakfast a moment of pure joy. If you prefer, you can, of course, choose to breakfast in-room, enjoying a gentle awakening from your balcony in total privacy.

Buon appetito!

Though you might not have expected it this season, all of our five bars and restaurants are open and waiting to seduce your palate with their full menus and a wide selection of Italian delicacies, just with more space for you and even more attentive, dedicated service.

Private dining
You no longer need the excuse of a proposal to plan a private dinner. If you fancy dining in an intimate and beautiful setting with only your loved ones and the starlit sky for company, we’ll be happy to help you make your dream come true. Just imagine cozying up in our verdant park, a secluded corner of T Beach and much more...

Take a dip

The choice of where to bathe is no easy one, we know. But whether you opt for our floating Water-on-the-Water pool, Flowers Pool or T Spa infinity pool, our lifeguards will always be present to monitor access to the water. You’ll find plenty of space, and privacy too, to lounge in the sun around all the pools, so you can try out all three, and discover which is your favorite.

Our oasis of wellness

Taking time to dedicate to self-care is incredibly important right now. We have therefore enriched our collection of Spa treatments, designed together with the Italian expertise of Santa Maria Novella, using products made from the herbs grown in our gardens, to give you the moment of wellness you deserve. When you book your treatment, you will be asked whether you prefer your practitioner to be wearing gloves, or for them to regularly disinfect their hands. The humid area will only be available for private bookings (up to twice a day) so you can succumb to total relaxation in total intimacy.

Woga

As we are well aware that the past few months have been stressful on us all, we decided to plan a special daily gift for you. At 8am every morning, one of our Spa specialists will take you through a relaxing hour of mind and body awakening – our signature "Woga", including yoga poses, stretching, breathing exercises and mindfulness practice – as you gently float on the lake in the WOW pool.

T Experiences

Our Concierges have always been delighted to help you organize your daytrips on the lake, and this year more than ever they have focused on arranging off-the-beaten-track tours, granting private access to villas and gardens which are normally closed to the public, and crafting exclusive experiences to enjoy in total privacy. All of these exceptional trips have been made possible thanks to our exclusive new partnership with our friends at IC Bellagio, the very best destination management company in Italy, who know every secret there is to know about our destination and can access any type of out-of-the-ordinary activity, as long as it’s authentic, so you can live exactly like a local.

On the waters

The best seat in the house remains, nevertheless, aboard one of our stunning water limousines as you take a glamorous excursion around every glistening corner of the lake. Traveling in style on Ruy and Batt like any other year, and enjoy the sense of freedom more than ever.

More flexibility

We changed our cancellation policy to let you book your stay without any worries: all the rates you find on our website are completely refundable so that you can cancel or modify your stay in case of change of your travel plans.